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Posts Tagged ‘bsnl’

BSNL Broadband Connectivity Issue on Noise phone lines

April 10th, 2010 No comments

If you are an exclusive BSNL broadband user, you might not have attached the telephone to the phone line.  I have connected my Netgear modem to the DSL/Phone line splitter and left the other connection floating.  Lately, when I noticed that the Netgear modem was not able to make the connection with BSNL servers, originally I thought the telephone line is dead.  To my surprise the telephone line was fine, but I perceived the lines to be little noisy.  I made a complaint to the BSNL portal and as usual nothing much happened.  Accidently, I had to connect my telephone to the splitter for making a local call.  To surprise, the Netgear modem managed to connect to the server this time.  So, the hypothesis is;

When the telephone line is noisy, attach the telephone to the splitter along with the modem connection to get connected to the BSNL Servers.  Most likely it could be because of the Reactive load offered by the telephone on the phone line ends up conditioning the Phase modulated signals for the Netgear modem to connect to the Servers.

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BSNL Broadband Unlimited usage

April 4th, 2010 No comments

Are you a BSNL Broadband user enjoying the 2AM-8AM unlimited access ?  Are you a person who has automated downloads programmed between 2AM – 8AM IST ? Are you seeing higher bill amount despite your carefully planning internet downloads during the unlimited access times ?  You should read this article for sure.

Do you know, you could track your internet usage on daily basis ? If not, register yourself at http://www.data.bsnl.in/. If you send the webmaster an email requesting for user account, you promptly get response within a couple of days with the required credentials.  You could login to the website to check your usage on a daily basis.  Infact, you can see your usage data for the past months also.  It is really very useful.  Alternately you could register your mobile number with BSNL and activate the notification service.   Upon activation, BSNL would send you SMS if your usage crosses the set-limit for your account.  See the following excerpts from BSNL website about this service.

If you are an user of BSNL Broadband and are not on any one of the unlimited plans, then you must keeping tabs on the data usage you have done. But what if you are on the move and not able to access the internet to check the data usage?

Simple, Send an SMS.

Yes, BSNL has now introduced a new feature where in you can now know your broadband usage via SMS.

How to Register for this New Feature?

Just SMS “REG Landline Number” prefixed with your STD code (For Example REG 080 23456789) to the following numbers:

52295: For Bsnl Mobile Customers.

9448077777: For Any Other Mobile Customers other than BSNL.

After Registering your landline number, you will receive a Thank you message and from then onwards, you can check the broadband usage of your account anytime by just sending an SMS.

How to Check the Broadband Usage of My Account?

Just SMS “BBU Landline Number” prefixed with the STD Code (EG BBU 080 23456789) to the following numbers:

52295: For Bsnl Mobile Customers.

9448077777: For Any Other Mobile Customers other than BSNL.

Note: This service is completely free, and you will be charged only for the SMS, based on your operator’s sms charges.

Coming back to the billing issue.  Lately, I noticed that I get very high BSNL broadband usage bills.  I wanted to keep a tab on that and sent a couple of complaint mails to BSNL billing.  But I did not get any response from them.  Following that I registered on the Broadband Usage statistics website mentioned before and was surprised to see that I had indeed used beyond my 2.5Gb limit (I have subscribed to 500C+ plan). 

When I looked the data usage pattern, I could figure out something very interesting about the way BSNL charges.  Consider that I have my automated download scheduled to start at 2:05 AM and stop at 7:55 AM.  I generally keep my machine in Sleep mode and have enabled the Scheduler application to wake up the machine for downloads.  Sometime, I keep the machine on over night.  I figured out that whenever I kept my machine on, I was charged for the usage even for the free-usage timespan.

Consider the case of a machine running over night.  When the machine is running the router to BSNL connection stays in “connected” state.  If the machine was in sleep mode, the connection is “offline” and whenever the machine wakes up, the connection is reestablished.  BSNL has setup the usage measurement exclusion only for the connections started after 2AM. Meaning if a computer was running over night and the connection status is “connected”, one may not get the free usage time-span.  Because the current connection is active and it was started before 2AM and hence the current connection is billable, as per the BSNL usage algorithm. 

The thumbrule here is: “Unlimited usage only for connections start at or after 2AM”.But interestingly, the 8AM connection is correctly handled by BSNL.  If you connection stretches beyond 8AM, the usage is billable for all the bytes transferred from 8AM onwards.

The following are the action points:

  1. Avoid running the computer over night with the connection is “connected state”. Because if the connection stretches beyond 2AM, you would not get the benefit of unlimited usage.
  2. Prefer to put the machine on sleep mode and make the scheduler wake up the machine for running your download tasks.
  3. Make the time of your computer synchronized with a standard time server like in.ntp.pool.org or time.windows.com
  4. Plan to start the download at 2:05 AM and stop at 7:55 AM
  5. Register on http://www.data.bsnl.in and keep a tab on your usage
  6. Register for SMS notification service

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Netgear Router & BSNL Broadband

November 8th, 2009 No comments

During Raining Days, BSNL broadband line gets little noisy. I used to connect only my router and never my land line phone in the phone line as I use the BSNL telephone line only for Internet access. Lately, I noticed that the Netgear router having difficulty in establishing connection with the BSNL server whenever it was raining or the phone line is noisy. The “i” indicator keeps blinking in ORANGE color and never stabilizes into a GREEN color indication. Having the “i” indicator blink made sure that the link exists. When I wanted to check the condition of the link (telephone line connection), I connected the BSNL telephone to the splitter port which splits the telephone line to the router and the telephone. When I lifted the cradle, I could notice that the telephone line is little noisy. When I was wondering when and how to make the complaint to BSNL, surprisingly the Netgear router made a stable connection with BSNL gateway. I have used this hack several times, whenever the router (modem) had difficulty in establishing connection.

One theory behind this could be the “loading” effect of the telephone on the telephone line which is subsiding the noise ripples coming over the telephone line.

Mr Jayachandran, JE/Avadi BSNL Exchange

July 17th, 2008 No comments

I solemnly agree that there are few passionate people in public service departments. I reside at Thirumullaivoyil which comes under the control of Avadi Township. I had recently applied for BSNL broadband connection, which took little more than a month to really materialize. The broadband department of Avadi Exchange was quick, but the Linemen and the Broadband servicemen were poor. The guy who had come for installation knew nothing about broadband connection. But he was boasting that he is the incharge of all broadband activities. Poor we!

Though, it had taken little extra time, it was really worth waiting for. The speed of BSNL broadband is awesome. While checking the download speed, the ticker showed more than 1.6Mbps. Hmm, all these excitements shattered on day 3. The telephone line went dead. I had made complaints through all possible channels viz. BSNL portal, via 198 AVR, and also
through the customer care centre of Avadi Exchange. It is more than a week now, and there is no improvement to this.

But like a ray of hope, I got hold of the BSNL JE’s office number. The JE is Mr. Jayachandran. This man is very different from another government employees. I was told that the JE would respond to customer problems ASAP. I had to try several times to get the number connected. At around 11 AM, I got lucky to get the JE on phone. To my surprise, this man is really different. He heard my problem patiently and instantly gave orders to the field people (I was able to hear him calling the Linemen by name to fix the problem immediately). It was like breeze to see a public service person in action. I thanked him several times to have responded very fast.

But, when I came back home, to my surprise the phone line is still dead. Most likely it should be the mistake of the Lineman again. Even though the service call is not completed, I am not getting frustrated. It is just because the way Mr. Jayachandran acted so responsibly.

Mr. Jayachandran, JE BSNL Avadi Exchange, may be contacted at 044-20029423. He comes to office only at 10.00AM Monday-Saturday.

Update 27.01.2009
1. JE’s number has changed to 044-26383456
2. Thirumullaivoyil::CholambeduMainRoad Line man’s number is 044-20006064